Before the COVID-19 pandemic, people without access to the internet were already at a severe disadvantage in terms of accessing essential goods, services, job opportunities and financial support. The pandemic has dramatically exacerbated this situation. People — many for the first time — have increasingly had to rely on the internet and digital devices to get things done, and to participate fully in society.
In this webinar we presented and discussed the key findings from our research with Citizens Online. The aim of the research was to explore the digital experiences of older adults, and the organisations supporting them during the pandemic.
Are there older adults who have missed out during this period?
What types of organisation have supported people with digital skills training needs and how have they adapted their delivery?
What examples of good practice can be shared more widely?
Chair: John Kiernan, Innovation and Change Officer, Centre for Ageing Better
James Beecher, Research manager, Citizens Online
Sarah Parkes, project manager Age UK’s well-being team
Rebecca Smith, Deputy CEO of Social Enterprise Kent, which runs the Ageless Thanet project