Things didn’t go to plan. The company’s sales pitch was more proficient than its building work, and Beryl went through a lot of stress and hassle to get her shower installed properly. She remains dismayed at how everything worked out. Shaking her head, she concludes, “I wouldn’t have them back in the house.”
Despite the difficulties in getting it fitted, and the fact that she misses her bath, the shower has been a big help for Beryl: “I’ve got a good grip rail kind of thing that I can hang onto so I’m not frightened of slipping at all. So, I suppose deep down really it is better, but it’s just me hankering for the old way of life I suppose.”
But Beryl’s still not sure how she could have done things differently. It’s been impossible for her to make informed decisions without having the right information first. “I still don’t know now what I’m eligible for help-wise”, she explains. It wasn’t until after she had been coerced by the door-to-door salesman that she found out social services could have helped. “But by the time they got involved and suggested their things it was too late. So I was stuck with what I had.”